Technology has historically been seen as a tool within the travel industry, supporting business processes, particularly in an industry so reliant on service. The impact of COVID-19 has seen a new pace of technology evolution, where technology is now seen as vital to business success.
In this episode, we explore:
- How technological advances are impacting on the hospitality and tourism industries in response to the pandemic.
- Whether there is any hope of recovery for international tourism.
- Whether a talent crisis is looming as professionals leave the industry.
- How technology is assisting in the training and development of hospitality professionals through the downturn.